We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
The NILIMA family of companies (NILIMA , nilima.com.bd) takes seriously the protection and proper use of your personal information, including social security numbers. In this policy, we may use "we," "our," "us" and "NILIMA" to refer to the NILIMA family of companies.
NILIMA does not share customer information (support@nilima.com.bd) outside the NILIMA family of companies unless it is necessary to provide you with products or services available from NILIMA. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of NILIMA or as required or permitted by law.
Even within the NILIMA family of companies, we restrict access to your information to those individuals who need it to provide you with products or services available from NILIMA. Any third-party companies we use to provide you with products or services are required to keep your information secure and confidential.
In this policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), email address, telephone number, etc.
This Privacy Policy governs your experience in our stores and on this website unless otherwise indicated.
We collect personal information when communicating or interacting with you through nilima.com.bd, our stores
or the NILIMA family of companies. Some examples include:
● Registering for a shopping account, Wish List or Product Review account on our website when you request that merchandise be sent to you or others, make purchases or returns with us, place an order with us online, via phone, mail, email or fax, or request an e-receipt.
● Fulfilling orders you place and delivering packages requesting content and communications from us or when offering recommendations to you.
● Subscribing to nilima.com.bd, Email Updates or other communications from us or managing your preferences with us.
● Your Financial Account numbers when transacting with us,l interacting with our websites or mobile sites, mobile applications, and services when you participate in any of our programs such as contests, sweepstakes, surveys, etc.
● When you apply for employment which may include your social security number or social insurance number.
● Working with our salespeople who assist you with your fashion needs and purchases through communications
with you, or through the NILIMA family of companies.
● When you are recorded by in-store cameras used for safety, security and operational purposes, such asto measure traffic patterns in our stores.
● Contacting us with a comment, question or complaint.
We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, notify you of product recalls or safety issues, process and respond to your application for current or future career opportunities, process membership requests when you apply or otherwise administer your participation in our programs, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.
There will be two types of payment options: Cash on Delivery & Online Payment.
You can avail cash on delivery facilities Since we provide applicable all over Bangladesh. Our delivery agent will collect the cash after giving home delivery of the ordered product(s) for Inside Dhaka and for Outside Dhaka customers have to pay the due amount to the courier service before collecting the product(s).
We are using bKash & SSL-Commerz payment gateway to receive online payments from our honorable customers. It’s a secure and convenient way to manage your account and your time.
Nilima products are available for payments by Visa, MasterCard, American Express (debit, credit and gift cards), Mobile Banking (bKash, Nagad etc).
The total billed amount for your order will be charged to your credit card after your card has been approved [An OTP (one time password) will be sent to your mobile number that is attached to your card & after input the password; payment will be completed.]
Your order will automatically be cancelled if the charged amount exceeds the credit limit on your card.
NILIMA highly values the urgency of your orders. We endeavor to make sure that your ordered products reach your door in the fastest possible time. Once your order is confirmed, you will receive a confirmation mail from our Customer Services Department. We are committed to delivering your order accurately, in good condition, and on time.
By using our website, you hereby consent to our Privacy Policy and agree to its terms. We use the information we collect in various ways, including to:
● Inside Dhaka within 02 working days & Outside Dhaka within 07 working days.
● Inside Dhaka delivery Charge is 60 Taka, Outside Dhaka Delivery Charge is 150 Taka.
Note: *If the weight increase, the charge will change accordingly.
After you receive the shipment, our delivery team will wait for 10 minutes to let you check on the product. If you have any issue with the product, you can contact our Customer Services Department and return the product instantly. We don’t accept returns unless the product is defective.
Please note that we are associated with a shipping company to deliver orders. Hence, the delivery process is not completely in our control. We apologize for the occurrence of any damage & promise to compensate for it.
When making exchanges and returns, please bear in mind that: Any items returned must be in the same condition in which you received them. Items must be unworn, unwashed, in the original selling condition, with tags attached and with the original packaging.
When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of returns by mail, NILIMA will not accept cash on delivey and will not pay the delivery or return charges.
